Don’t miss the forest for the trees – discover a world of design opportunities.



World Class Client Service


11:30 - 13:00 CET


Great client service will put your business ahead of the competition. Discover what clients need and how you can meet and exceed expectations with Jonathan Kirk.

Great client service, over and above project management, is a key differentiator for agencies. Put simply, great client service makes a client’s life easier. We know from Up to the Light’s ‘What Clients Think’ report that 84% of clients who have a weaker or more vulnerable relationship with their agency, cite client service issues as the main reason.

The workshop will cover:

  • Your approach to client service
  • Building trust and partnership
  • Client relationships
  • Exploring differences
  • What clients are looking for
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